Refund policy



Refund & Return Policy

Effective Date: [Add Date]
Website: Parichy.com
Brand: Parichy

This Refund & Return Policy explains the terms under which customers may request cancellation, return, replacement, exchange, or refund for products and services purchased from Parichy.com or through any authorized Parichy sales channel.

By placing an order with Parichy, you agree to this Refund & Return Policy.

 

 

1. Products Covered Under This Policy

This policy applies to Parichy products and services including, but not limited to:

  • NFC Cards

  • QR Profile Cards

  • Dynamic Switch Cards

  • WhatsApp Store NFC Cards

  • Corporate Dual Profile Cards

  • Individual Profession-Based NFC Cards

  • NFC Keychains

  • NFC Pop-Ups

  • NFC Thin Tag Stickers

  • Tabletop Standees

  • Paper Tag Stickers

  • Fabric Tag Stickers

  • Custom QR Cards

  • Digital profile setup services

  • vCard services

  • WhatsApp Storefront setup

  • QR profile activation

  • Subscription-based digital services

  • Bulk and corporate customized orders

 

 

2. General Policy

Parichy products are often customized, personalized, printed, engraved, programmed, NFC-mapped, QR-linked, or digitally activated as per the customer’s selected details.

Because of this, many Parichy products may not be eligible for return or refund once customization, printing, activation, or production has started.

Refunds, returns, or replacements will be considered only under the conditions mentioned in this policy.

 

 

3. Cancellation Before Processing

You may request cancellation before your order enters processing, customization, printing, engraving, activation, or dispatch.

Cancellation may be accepted if:

  • Payment is completed but production has not started

  • Design work has not started

  • QR/NFC mapping has not started

  • Digital profile setup has not started

  • Order has not been dispatched

  • The product is not a special-order or bulk-order item

If cancellation is approved, refund will be processed as per the refund timeline mentioned below.

 

 

4. Cancellation After Processing Has Started

Cancellation may not be accepted once any of the following has started:

  • Card printing

  • Sticker printing

  • Standee manufacturing

  • Metal engraving

  • NFC encoding or mapping

  • QR code generation and profile linking

  • Digital profile setup

  • WhatsApp Store setup

  • vCard profile setup

  • Custom design work

  • Bulk order production

  • Courier dispatch

In such cases, the order may be treated as customized or partially completed and may not be eligible for refund.

 

 

5. Non-Returnable and Non-Refundable Products

The following items are generally non-returnable and non-refundable:

  • Customized NFC cards

  • Personalized QR cards

  • Printed cards with customer name, logo, QR, or business details

  • Engraved metal cards

  • NFC keychains with custom mapping

  • Printed stickers, tags, and labels

  • Tabletop standees with custom branding

  • Digital profile setup services

  • Activated QR/NFC profiles

  • WhatsApp Store setup services

  • vCard profile setup services

  • Dynamic Switch profile setup

  • Corporate profile setup

  • Resume/file/event/profile pages created for the customer

  • Products damaged due to customer misuse

  • Products with spelling, logo, number, or detail errors approved or submitted by the customer

  • Bulk or corporate customized orders

  • Subscription or renewal charges already activated

 

 

6. Return Eligibility

A product may be eligible for return, replacement, or correction only if:

  • You received a wrong product

  • The product is physically damaged during transit

  • The product has a verified manufacturing defect

  • The printed product is significantly different from the approved design

  • NFC/QR functionality does not work due to a verified production or mapping error from Parichy’s side

  • The order is incomplete or missing items

All return or replacement claims must be reported within 48 hours of delivery.

 

 

7. Damaged Product Claims

If you receive a damaged product, please contact Parichy support within 48 hours of delivery.

You may be required to provide:

  • Order ID

  • Photos of the damaged product

  • Photos of outer packaging

  • Unboxing video, if available

  • Courier label photo

  • Description of the issue

After verification, Parichy may offer one of the following:

  • Replacement

  • Repair

  • Reprint

  • Store credit

  • Partial refund

  • Full refund, only where applicable

Claims submitted after 48 hours may not be accepted.

 

 

8. Wrong Product or Missing Item

If you receive a wrong product, wrong quantity, or missing item, please report it within 48 hours of delivery.

Please provide:

  • Order ID

  • Photos of received products

  • Packaging photos

  • Invoice or shipping label photo

  • Details of the missing or wrong product

After verification, Parichy may arrange a replacement, correction, or other suitable resolution.

 

 

9. NFC or QR Functionality Issues

If your NFC or QR product does not work properly, Parichy will verify whether the issue is due to:

  • NFC mapping error

  • QR profile linking error

  • Backend activation issue

  • Damaged NFC chip

  • Printing or scanning issue

  • Customer device compatibility

  • Incorrect profile details provided by the customer

  • Third-party platform issue

  • Internet or browser issue

If the issue is caused by Parichy’s production, mapping, or activation error, Parichy may correct the issue, remap the NFC, update the QR destination, replace the product, or provide another suitable solution.

Parichy is not responsible for NFC/QR issues caused by:

  • Customer device incompatibility

  • NFC disabled on the phone

  • Damaged product due to misuse

  • Scratches, bending, water damage, heat damage, or physical abuse

  • Wrong link or information submitted by the customer

  • Third-party platform downtime

  • WhatsApp, Google, Instagram, Facebook, LinkedIn, or payment gateway restrictions

 

 

10. Design, Spelling, and Customer Data Errors

Customers are responsible for checking all information before approval or submission.

Parichy is not responsible for errors caused by:

  • Incorrect name

  • Wrong phone number

  • Wrong WhatsApp number

  • Incorrect email

  • Incorrect address

  • Spelling mistakes

  • Wrong company name

  • Wrong logo file

  • Low-quality uploaded artwork

  • Incorrect QR/profile information

  • Incorrect product selection

  • Customer-approved design errors

If correction or reprint is requested due to customer-provided error, additional charges may apply.

 

 

11. Digital Services and Profile Activation Refunds

Digital services may include:

  • QR profile creation

  • vCard setup

  • WhatsApp Storefront setup

  • Business profile setup

  • Dynamic Switch setup

  • Lead form setup

  • Product catalogue setup

  • Restaurant menu setup

  • File share profile

  • Resume profile

  • Event profile

  • Analytics access

  • Subscription or renewal services

Once digital setup, activation, profile creation, or subscription access has started, refund may not be available.

If a digital service cannot be delivered due to a technical issue from Parichy’s side, Parichy may offer correction, alternative setup, extension of validity, store credit, or refund where applicable.

 

 

12. Subscription and Renewal Refunds

For subscription-based services:

  • Subscription fees are charged for access to hosted digital services and profile features.

  • Renewal fees are non-refundable once the service is renewed or reactivated.

  • Failure to use the service does not qualify for refund.

  • If a service is discontinued from Parichy’s side, eligible users may receive an alternative service, validity extension, store credit, or partial refund depending on the case.

 

 

13. Return Pickup and Shipping Charges

If a return is approved, Parichy may arrange reverse pickup where available.

If reverse pickup is not available, the customer may be required to ship the product to Parichy’s address.

Return shipping rules:

  • If the issue is verified as Parichy’s fault, Parichy may bear reasonable return/replacement shipping costs.

  • If the issue is due to customer error, customer misuse, wrong address, or change of mind, shipping charges will be borne by the customer.

  • Original shipping charges may be non-refundable unless the issue is verified as Parichy’s fault.

 

 

14. Refund Method

Approved refunds may be processed through:

  • Original payment method

  • Bank transfer

  • UPI transfer

  • Store credit

  • Wallet/credit note, where applicable

Parichy may require bank details, UPI ID, or payment confirmation details to process manual refunds.

 

 

15. Refund Timeline

Once a refund is approved, it will generally be processed within 7–10 business days.

After processing, the time taken for the amount to reflect in your account may depend on:

  • Bank processing time

  • UPI/payment gateway processing time

  • Card issuer timelines

  • Payment provider policies

Parichy is not responsible for delays caused by banks, payment gateways, or third-party payment processors.

 

 

16. Partial Refunds

Partial refunds may be issued in cases such as:

  • Partial order cancellation before production

  • Missing item from a larger order

  • Minor verified defect

  • Service partially delivered

  • Digital setup already completed but physical product not produced

  • Bulk order adjustment

  • Duplicate payment

  • Overpayment

The final decision on partial refund amount will depend on the order status, product type, customization level, and service work already completed.

 

 

17. Exchange Policy

Exchange may be allowed only if:

  • The product received is defective

  • The wrong product was delivered

  • The product has a verified manufacturing issue

  • NFC/QR functionality issue is confirmed as Parichy’s fault

Exchange is not available for:

  • Change of mind

  • Wrong product selected by customer

  • Customer-approved design mistake

  • Customer-provided wrong data

  • Used or damaged products

  • Customized products without verified defect

 

 

18. Bulk and Corporate Orders

Bulk and corporate orders are customized and may involve multiple employee profiles, company profiles, branded cards, custom printing, packaging, or backend setup.

For such orders:

  • Cancellation may not be possible once production or profile setup starts.

  • Refunds may not be available for approved designs or activated profiles.

  • Replacement may be provided only for verified damaged, defective, or incorrect items.

  • Bulk order disputes will be handled case-by-case based on written approval, quotation, invoice, and delivery records.

 

 

19. Return Condition

If Parichy approves a return, the product must be returned in the condition requested by Parichy.

Returned products should include:

  • Original product

  • Original packaging, where available

  • Accessories, if any

  • Invoice or order proof

  • Any additional item sent with the product

Products damaged after delivery due to customer handling may not be eligible for refund or replacement.

 

 

20. Duplicate Payment

If you accidentally make duplicate payment for the same order, please contact Parichy support with:

  • Order ID

  • Payment screenshots

  • Transaction ID

  • Date and time of payment

  • Bank/UPI/payment gateway reference

After verification, duplicate payments will be refunded to the original payment source or another approved method.

 

 

21. Chargebacks and Payment Disputes

Before raising a chargeback or payment dispute with your bank or payment provider, we request you to contact Parichy support for resolution.

If a chargeback is raised for an order that has already been processed, shipped, activated, or delivered, Parichy may suspend related services, QR profiles, NFC mappings, or accounts until the dispute is resolved.

 

 

22. Abuse of Refund Policy

Parichy reserves the right to reject refund, return, or replacement requests if we identify:

  • Repeated false claims

  • Misuse of products

  • Tampered products

  • Fraudulent damage claims

  • Fake payment screenshots

  • Unauthorized chargebacks

  • Misrepresentation of facts

  • Violation of Parichy’s Terms & Conditions

 

 

23. How to Request Return, Refund, or Replacement

To request return, refund, cancellation, or replacement, contact:

Parichy
Website: Parichy.com
Email: [Add Support Email]
Phone: [Add Phone Number]
WhatsApp: [Add WhatsApp Number]
Address: [Add Business Address]

Please include:

  • Order ID

  • Customer name

  • Registered phone number

  • Product name

  • Issue description

  • Photos/videos, if applicable

  • Payment proof, if applicable

 

 

24. Policy Updates

Parichy may update this Refund & Return Policy from time to time. The latest version will be posted on Parichy.com with a revised effective date.

Continued use of Parichy.com or purchase of Parichy products after changes means you accept the updated policy.

 

 

25. Acceptance

By placing an order, making payment, approving a design, activating a digital profile, or using Parichy services, you confirm that you have read, understood, and accepted this Refund & Return Policy.