Refunds & Returns Policy – Parichy.com

Effective Date: [01/03/2025]
Last Updated: [01/03/2025]

At Parichy.com, we strive to deliver high-quality NFC business cards, NFC wearables, NFC stickers, NFC table-top promotions, NFC banners, and rollups to our customers. Our products are customized and personalized, which means we handle each order carefully to meet your expectations.

However, in cases where there is a printing defect or you receive the wrong product, we will gladly offer an exchange. This policy outlines our guidelines and processes for requesting an exchange.

Eligibility for Returns & Exchanges

We only offer exchanges under the following circumstances:

✅ Printing Defects – If the NFC product has any misalignment, incorrect colors, blurred prints, missing information, or other visible printing issues caused during production.

✅ Wrong Product Delivered – If you receive a product that is different from what you ordered (e.g., wrong NFC business card design, incorrect NFC wearable, different NFC tag type, or incorrect specifications).

🚫 Not Eligible for Returns or Exchanges:

• Orders placed incorrectly by the customer (wrong design, text, or custom input errors).
• Any request made after 7 days from the delivery date.
• Minor color variations due to screen calibration differences.
• NFC chips that are functional but do not work due to the user’s device compatibility issues.
• General dissatisfaction without a defect (e.g., “I changed my mind,” “I don’t like it anymore”).

Return & Exchange Conditions

To be eligible for an exchange, the following conditions must be met:

✔️ You must request an exchange within 7 days of receiving the product.
✔️ The product must be unused, undamaged, and in its original packaging.
✔️ You must provide clear photos or videos showing the printing defect or incorrect product.
✔️ The NFC functionality should not be tampered with (e.g., scanning must still work).
✔️ Any custom NFC business card, wearable, or sticker must match the printing issue claim.

How to Request an Exchange 

If you received a defective or incorrect product, follow these steps:

Step 1: Contact Us

📧 Email: support@parichy.com
📞 Phone: [+916363866464]

Include the following details:

• Order Number (found in your confirmation email).
• Clear Photos or Videos of the issue.
• Brief Explanation of the problem.

Step 2: Our Team Will Review Your Request

• Our support team will verify the issue within 2-3 business days.
• If your request is approved, we will provide return instructions (if applicable) and process an exchange.
• If your request is denied, we will explain why and provide alternative solutions.

Step 3: Returning the Product (If Required)

• In some cases, we may require you to return the defective or incorrect product before sending a replacement.
• If a return is necessary, we will provide a return shipping label (if eligible).

Step 4: Replacement Dispatch

• Once we confirm the return (if required), we will send the correct or defect-free product at no additional cost.
• The replacement will be shipped within 5-7 business days, depending on stock availability.

Shipping & Return Shipping Costs

If the issue is due to our mistake (printing defect or wrong product):
✔️ We will cover the return shipping cost (if a return is needed).
✔️ We will send a replacement at no extra charge.

If the issue is not eligible for an exchange (customer error, minor design variations, or change of mind):
❌ The return or exchange will not be processed.
❌ No shipping costs will be reimbursed.

Refund Policy

🚫 No Refunds: Since all NFC products are custom-made, we do not offer refunds. We only process exchanges for eligible issues.

🚫 No Refunds for Delays: We are not responsible for delivery delays caused by:

• Shipping carriers (FedEx, DHL, UPS, local couriers).
• Customs clearance issues.
• Natural disasters, strikes, or unforeseen circumstances.

🚫 No Refunds for NFC Compatibility Issues: If your NFC product works correctly but is not compatible with your device, we do not provide refunds or exchanges. Customers must ensure their devices support NFC functionality before purchasing.

Non-Returnable Items

We do not accept returns or exchanges for:

• Custom NFC products with no printing issues.
• Products that have been used, scratched, damaged, or tampered with.
• Any NFC product that is not in its original condition.
• Products reported beyond 7 days from delivery.
• Minor color variations due to digital and print differences.

Processing Time for Exchanges

📍 Verification of your request: 2-3 business days.
📍 Return processing (if required): 3-5 business days.
📍 Replacement product shipment: 5-7 business days after approval.

Total estimated time: 7-14 business days (depending on location and return processing).

Frequently Asked Questions (FAQs)

Q1. Can I return a product if I don’t like it?

No, since NFC products are customized, we do not accept returns due to personal preference.

Q2. What if my NFC business card doesn’t scan?

• First, check if your device supports NFC.
• If there is a printing defect affecting the NFC chip’s visibility, we will replace the product.

Q3. What if my package arrives damaged?

If your package is physically damaged upon arrival, contact the courier immediately and also notify us with pictures. We will assist in resolving the issue.

Q4. Do I have to return the incorrect or defective product?

In most cases, yes, but we will confirm based on the specific situation.

Q5. How long do I have to request an exchange?

You must contact us within 7 days of delivery to be eligible.

Q6. How do I know if my exchange request is approved?

You will receive an email confirmation once our team has reviewed and approved your request.

Contact Us – 

For any exchange-related inquiries, reach out to us:

📧 Email: support@parichy.com
📞 Phone: [+916363866464]
📍 Business Address: [22/B Khadesh Mill Colony, Ring Raod, Jalgaon 425001 (MH) India]

Our support team is available [Monday To Friday 10:00 AM To 18:30 PM] to assist you with your concerns.